Frequently Asked Questions (FAQs)
Get quick answers to your questions about our services and policies. For more assistance, contact our support team.
Why is there no data in the list when adding contacts from platforms such as Office 365 or Outlook?
The possible reason is that after adding a contact, the data has not been synchronized in time. You can refresh the page.
When adding multiple accounts, why does the authentication information for the first account keep popping up?
This is caused by Microsoft’s automatic caching. Users need to manually sign out before switching accounts. A "Sign out" prompt can be added to the interface.
How can I optimize it when the contact email row height is too low and causes content to be obscured?
The row height has been appropriately increased to ensure that information such as email addresses is displayed in full, improving the user experience.
What should I do if the contact list does not refresh in time after switching contact accounts?
The contact data will refresh promptly after switching accounts
What should I do if a contact's email is too long and gets truncated?
A hover display has been added to show the full text
After adding a contact in Mailchimp, do I need to log in again the next time I enter? Can this be improved?
After logging in, users will be taken directly to the contacts page on their next visit. An account-switching option is available, allowing them to directly choose an existing account or log in with a new one.
When the contact list has a large amount of data, how can it be searched conveniently?
It is recommended to add filtering and search functions to help users quickly locate contacts.
How can the selected contact state be preserved when switching pages?
When switching pages, the selected contact state will be retained to avoid repeated user actions.
Should an error be displayed when there are no contacts after adding the account?
Display the message "There are no contacts under this account"
What should I do if contact phone numbers, names, and other information are not displayed?
It may be because the third-party platform has not maintained the phone number and name information.
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